This Privacy Policy and Notice at Collection describes how Ally Home Services ("Ally," "we," "us") handles personal information when you use our website, applications, and services (the "Platform"). It applies to homeowners, prospective customers, and visitors.
Information Ally Collects
- Name
- Email address
- Phone number
- Service address
- Billing information
- Project details
- Budget information
- Property photos and videos you upload
- Communications with Ally
- Device, browser, analytics, cookie, and usage data
- Approximate location or geolocation when needed for service matching
Why Ally Collects It
- To process service requests
- To match customers with Ally-approved independent providers
- To obtain quotes
- To coordinate scheduling and communication
- To process payments
- To support safety, fraud prevention, and quality control
- To improve the website and services
- To send service updates, marketing messages, and account notices where permitted
How Ally Shares Information
Ally may share project-related information with:
- Ally-approved independent service providers
- Payment processors
- Scheduling and CRM tools
- Customer support systems
- Analytics providers
- Legal, compliance, insurance, or safety partners when necessary
Ally does not sell personal information to data brokers. However, certain privacy laws define "sale" or "sharing" broadly, including some advertising, analytics, or cross-context behavioral advertising activities. You can exercise your choices on our Do Not Sell or Share My Personal Information page.
Consumer Rights
Depending on where you live and applicable law, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete personal information
- Opt out of the sale or sharing of personal information
- Limit certain uses of your information where applicable
- Appeal a decision or contact Ally regarding a privacy request where applicable
To exercise any of these rights, submit a request on our privacy request page or contact us using the details below. We may need to verify your identity before processing a request.
Notice at Collection
At or before the point of collection, this section describes the categories of personal information Ally collects, the purposes for collection, whether the information is shared with our service-provider network, and how long we keep it.
| Category | Examples | Purpose collected | Shared with provider network? | Retention |
|---|---|---|---|---|
| Identifiers | Name, email, phone number | Account creation, communication, matching | Yes — limited to what a provider needs to perform the job | For the life of the account plus a reasonable period required by law |
| Location & property data | Service address, approximate geolocation | Service matching, scheduling, dispatch | Yes — once a provider is assigned | Duration of the project plus records-retention period |
| Project information | Project details, budget, photos/videos | Quoting, scoping, coordinating the work | Yes — to obtain quotes and perform the work | Duration of the project plus records-retention period |
| Financial information | Billing information, payment details | Payment processing and fraud prevention | No — handled by payment processors, not the provider network | As required for tax, accounting, and legal obligations |
| Communications | Messages with Ally, support tickets | Coordination, support, dispute resolution | Project-related messages may be shared with the assigned provider | Retained for service history and dispute support |
| Device & usage data | Browser, device, cookies, analytics, usage | Security, analytics, improving the Platform | No — shared with analytics vendors, not providers | Per our cookie and analytics retention settings |
Where a fixed retention period is not practical, we keep information for as long as needed to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce our agreements. See our Cookie Notice for details on cookies and similar technologies.
Contact
For privacy questions or requests, contact {{support@allyhomeserv.com}} or write to us at {{650 Ponce De Leon Ave NE, Ste 300 #1569 Atlanta, GA 30308}}.