Help Center
Answers before you need them.
Quick answers for homeowners and professionals. Still stuck? Reach our team and we’ll help.
Homeowners
- How do I start a project?
- Begin a request and answer a few guided questions. Ally coordinates pricing review and matches you with approved providers.
- When do I learn who the provider is?
- To protect both sides, provider contact details are shared once a booking is confirmed.
Professionals
- How do I join Ally?
- Apply through the vendor application. Ally reviews providers before granting access to homeowner opportunities.
- How do I get more opportunities?
- Visibility is performance-weighted—responsiveness, quality, and customer feedback drive access.
Pricing & Payments
- Are pricing bands final quotes?
- No. Pricing bands are estimates. Final pricing depends on scope, materials, site conditions, permits, and availability.
- How are payments handled?
- Deposits and payments are coordinated through Ally so funds move in step with the work.
Safety & Legal
- How does Ally keep things safe?
- Providers are reviewed during onboarding, communication is centralized, and our team helps mediate disputes.
- Where can I read your policies?
- See Terms of Use, Privacy Policy, Trust & Safety, and the Service Provider Disclosure linked in the footer.